Privacy Policy

This Privacy Policy describes how Vita Polska (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vitapolska.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email address.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information including your username, password, security questions, and other information used for account security.
  • Customer support information such as the details you include when contacting us.

Some features of the Services may require you to provide certain information. Not providing this information may prevent you from using these features.

Information We Collect About Your Usage

We may automatically collect information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection data, IP address, and details of your interactions with the Services.

Information We Obtain from Third Parties

We may obtain information from third parties, including vendors and service providers:

  • Companies supporting our Site and Services, such as Shopify.
  • Payment processors collecting payment details to fulfill your order.
  • Shipping and logistics providers helping us deliver your order.
  • Partners using online tracking technologies when you visit our Site or interact with emails or ads.

Any information obtained from third parties is treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to perform our contract with you, including:

  • Processing payments
  • Fulfilling orders
  • Sending account and purchase-related notifications
  • Managing your account
  • Arranging shipping and delivery
  • Handling returns, refunds, and exchanges

Shopify may enhance your shopping experience based on its own Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising

We may use your information to send promotional messages, show tailored ads, measure campaign performance, and improve our marketing.

Security and Fraud Prevention

We use your information to detect and prevent fraud, abuse, unauthorized access, or malicious activity. You are responsible for keeping your login details secure.

Communicating with You and Service Improvement

We use your information to provide customer support, respond to your questions, improve our Services, and enhance your shopping experience.

Cookies

We use cookies and similar technologies to:

  • Power and improve the Site
  • Remember your preferences
  • Run analytics
  • Personalize content and advertising
  • Improve the shopping experience

Cookie settings can be changed through your browser. Blocking cookies may affect the functionality of the Site.

Where applicable, we support Global Privacy Control (GPC) signals for opt-out preferences.

How We Disclose Personal Information

We may disclose your personal information:

  • To vendors performing services on our behalf, such as payment processing, fulfillment, shipping, IT, analytics, and customer support.
  • To business and marketing partners.
  • When you consent to the disclosure.
  • Within our corporate group, if applicable.
  • For legal compliance, fraud prevention, dispute resolution, or business transactions.

We may disclose the following categories of information:

Category Recipients
Identifiers Vendors, partners, service providers, and affiliates
Customer Records Vendors, partners, service providers, and affiliates
Commercial Information Vendors, partners, service providers, and affiliates
Usage Data Vendors, partners, service providers, and affiliates
Geolocation Data Vendors, partners, service providers, and affiliates

We do not use or disclose sensitive personal information without consent, unless required or permitted by law.

We may “sell” or “share” some personal information, as legally defined, for advertising and marketing purposes where applicable.

User-Generated Content

If you submit reviews or other content publicly, it may be visible to anyone. We are not responsible for misuse of publicly shared information.

Third Party Websites and Links

Our Site may contain links to third-party websites. These websites are not controlled by us, and we are not responsible for their privacy practices. You should review their policies separately.

Children’s Data

We do not knowingly collect personal information from children. If a child has provided us with personal information, please contact us so we can delete it.

We do not knowingly sell or share personal data of individuals under 16.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure. We retain information only as long as necessary for:

  • Account maintenance
  • Service provision
  • Legal compliance
  • Dispute resolution
  • Fraud prevention

Your Rights

Depending on your location, you may have rights including:

  • Access / Know
  • Delete
  • Correct
  • Portability
  • Restrict processing
  • Withdraw consent
  • Appeal decisions
  • Manage email preferences
  • Opt out of certain sharing or targeted advertising, where applicable

You may exercise your rights by contacting us. We may verify your identity before responding.

Complaints

If you have concerns about how we process your data, please contact us first. If unresolved, you may contact your local data protection authority.

International Users

Your data may be processed outside your country. If transferred outside Europe or other regions with specific transfer rules, we rely on recognized legal transfer mechanisms where required.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: support@vitapolska.com
Company: AESCENT LIMITED
RM03.24/F. HO KING COMM CTR,
2-16 FAYUEN ST, MONG KOK,
HONG KONG
BRN: 78486387

Contact & Support

How can I contact AUROVELA?

You can contact us anytime at info@www.theaurovela.com. Our support team is happy to help with questions about your order, shipping, returns, or product information.

Product & Usage

What is the AUROVELA Travel Pillow?

The AUROVELA Travel Pillow is a soft and supportive travel pillow designed to help you rest more comfortably during flights, road trips, train rides, and long travel days.

How do I use it?

Simply place the pillow around your neck or position it in the way that feels most comfortable for you. Adjust it until your neck feels supported, then sit back, relax, and enjoy the journey.

Is it good for long flights?

Yes. AUROVELA is made for long flights and extended travel days where comfort and neck support matter most.

What makes AUROVELA different from a regular travel pillow?

AUROVELA is designed to feel supportive without being bulky. It gives you a more comfortable way to rest while staying lightweight, compact, and easy to carry.

Can I take them every day?

AUROVELA is designed to be used daily during the 15-day routine. Use as directed on the label and avoid exceeding the suggested serving.

Can I use it for road trips or train rides?

Yes. It is great for airplanes, cars, trains, buses, and even relaxing at home.

Is it easy to pack?

Yes. The compact design makes it easy to bring with you in your carry-on, backpack, or travel bag.

Can I use it every time I travel?

Absolutely. AUROVELA is made for regular use and can become part of your travel routine whenever you want extra comfort on the go.

Orders & Payments

What payment methods do you accept?

We accept major payment methods available at checkout, including credit cards, debit cards, and other secure payment options supported by Shopify Payments.

Can I cancel my order?

You can only cancel your order within 10 minutes after placing it. After that, the order may already be processed and can no longer be cancelled.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation by email. Once your order has shipped, you will also receive tracking information.

What if I entered the wrong shipping address?

Please contact us as soon as possible at info@www.theaurovela.com. If your order has not been processed yet, we will do our best to update the address. Once an order has been processed or shipped, we can no longer guarantee changes.

Shipping & Delivery

Where do you ship?

We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.

How much does shipping cost?

We offer free worldwide shipping on all orders.

How long does shipping take?

Orders are carefully prepared and shipped within 1–3 business days. Delivery times may vary depending on your location.

How can I track my order?

Once your order has shipped, you will receive tracking information so you can follow your delivery.

I have not received my order. What should I do?

Please first check your tracking link for the latest delivery status. If you still need help, contact our support team and we will assist you.

Returns & Exchanges

What is your return policy?

We want you to feel confident ordering from AUROVELA. If there is an issue with your order, please contact our support team and we will help guide you through the next steps.

Do you offer returns?

Please refer to our Refund Policy page for the most up-to-date return eligibility and conditions.

How do I start a return?

Contact our support team with your order details, and we will guide you through the process if your order is eligible.

When will I get my refund?

Once your return has been received and reviewed, any approved refund will be processed back to your original payment method.

What if my item arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos, and we will make it right.