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Contact & Support
How can I contact AUROVELA?
You can contact us anytime at info@www.theaurovela.com. Our support team is happy to help with questions about your order, shipping, returns, or product information.
Product & Usage
What is the AUROVELA Travel Pillow?
The AUROVELA Travel Pillow is a soft and supportive travel pillow designed to help you rest more comfortably during flights, road trips, train rides, and long travel days.
How do I use it?
Simply place the pillow around your neck or position it in the way that feels most comfortable for you. Adjust it until your neck feels supported, then sit back, relax, and enjoy the journey.
Is it good for long flights?
Yes. AUROVELA is made for long flights and extended travel days where comfort and neck support matter most.
What makes AUROVELA different from a regular travel pillow?
AUROVELA is designed to feel supportive without being bulky. It gives you a more comfortable way to rest while staying lightweight, compact, and easy to carry.
Can I take them every day?
AUROVELA is designed to be used daily during the 15-day routine. Use as directed on the label and avoid exceeding the suggested serving.
Can I use it for road trips or train rides?
Yes. It is great for airplanes, cars, trains, buses, and even relaxing at home.
Is it easy to pack?
Yes. The compact design makes it easy to bring with you in your carry-on, backpack, or travel bag.
Can I use it every time I travel?
Absolutely. AUROVELA is made for regular use and can become part of your travel routine whenever you want extra comfort on the go.
Orders & Payments
What payment methods do you accept?
We accept major payment methods available at checkout, including credit cards, debit cards, and other secure payment options supported by Shopify Payments.
Can I cancel my order?
You can only cancel your order within 10 minutes after placing it. After that, the order may already be processed and can no longer be cancelled.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an order confirmation by email. Once your order has shipped, you will also receive tracking information.
What if I entered the wrong shipping address?
Please contact us as soon as possible at info@www.theaurovela.com. If your order has not been processed yet, we will do our best to update the address. Once an order has been processed or shipped, we can no longer guarantee changes.
Shipping & Delivery
Where do you ship?
We currently ship to the United States, United Kingdom, Canada, Australia, and New Zealand.
How much does shipping cost?
We offer free worldwide shipping on all orders.
How long does shipping take?
Orders are carefully prepared and shipped within 1–3 business days. Delivery times may vary depending on your location.
How can I track my order?
Once your order has shipped, you will receive tracking information so you can follow your delivery.
I have not received my order. What should I do?
Please first check your tracking link for the latest delivery status. If you still need help, contact our support team and we will assist you.
Returns & Exchanges
What is your return policy?
We want you to feel confident ordering from AUROVELA. If there is an issue with your order, please contact our support team and we will help guide you through the next steps.
Do you offer returns?
Please refer to our Refund Policy page for the most up-to-date return eligibility and conditions.
How do I start a return?
Contact our support team with your order details, and we will guide you through the process if your order is eligible.
When will I get my refund?
Once your return has been received and reviewed, any approved refund will be processed back to your original payment method.
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact us as soon as possible with your order number and clear photos, and we will make it right.
